Case Request Form

SOGO Department Store, Hong Kong: Integrating Environmental Sustainability into a Retail Store's Operations

HBP Product : ST66
Case Author : Prof Mary Ching-ching HO and Joseph FERNANDEZ
PublicAction Date : 11.10.2018


The SOGO department stores in Hong Kong are part of Lifestyle International Holdings Limited (LI Group), a large-cap, publicly-listed company on the Stock Exchange of Hong Kong (HKEX). It is a typical example of a company that has more recently had to confront its own sustainability reporting practices due to updated requirements by the local stock exchange. In addition, as a participant in local activities, such as Earth Day, it has also had to examine its own operations and re-assess how to best engage with its key stakeholders and make sustainability part of its corporate culture.

Learning Objectives

After analyzing the case, students will be able to:
1. Extend stakeholder theory to explain the shift and development of managing corporate sustainability;
2. Implement ESG practices in retail industry;
3. Analyze and learn how to incorporate ESG issues into decision-making and ownership practices; and
4. Understand the development of ESG reporting in Hong Kong and the impact on companies.

Company/Organization SOGO, Lifestyle International Holdings Ltd.
Industry retail, lifestyle, customer services
Major Discipline Operations Management
Subject(s) Sustainability, Corporate Social Responsibilities, business strategies
Geography Hong Kong
Case Nature Field
Page count of the Case 18
Teaching Notes 18
Publisher HKUST
Last Revision Date 18.10.2018